This chain should be shut down. They care less about customers or complaints. My child was burned and they pretty much said my problem. What a rude pathetic man Crystal E June 3, at We are extremely upset about our stay. A friend called and reserved our room along with 2 other rooms under her name.
They arrived before us and told the front desk clerk that we would be a late arrival. They go to their room The floor was flooded, ac was broken. They returned to the front desk and requested a refund for their room only. We arrive 15 minutes later and was told by the front desk clerk that our room was I said no it is not because I know about that room. The front desk clerk then proceeds to tell us that is the room assigned to us.
I said no it is not we have a different room. She then tells us she can cancel the reservation and start over but we could only have a room for one night. I said NO I have a reservation for 2 nights. She then puts us in a king size bed instead of two beds. The bathroom smelt of urine. The floor was nasty. There is mold growing in the ceiling in bathroom.
The only electrical outlet at the sink was being used for microwave and refrigerator. When I unplugged to use for my blow dryer there was roaches all around it and dead roaches in the outlet. I bought Lysol to spray the entire room down. The lock on the door did not work properly. A person outside our door approached us to sell us drugs twice when we were coming and going. The pool was so nasty. There is an old couch sitting on the sidewalk. We paid for 2 nights of pure hell. I also requested a receipt since I paid cash Friday night.
The front desk clerk said she would drop it off in the room when she brought towels. We had to go back and get the receipt that night and still no towels. Thank goodness we had brought ours since we were going to be on our friends boat.
We finally got towels Saturday about All I can say is, what the hell do you expect from a clerk working at Motel 6? Holly Cordova April 27, at 4: While renovations are a good thing, one would think they would place you in a room that would not be affected by the renovations. We woke up our first morning to drilling and workman noises at 7: When we opened the curtain, there was a worker outside our window putting up plastic with tape in preparation to paint.
Every window and door on the entire side of our building with the exception of our door had been covered in plastic and taped. We went to the office and they were not apologetic but did move us to another room but offered us no help with the move.
They only offer coffee in the morning no breakfast foods at the office. Reported this to the office and they said they would look into it. Never got a response back from the office Manager. When we came back to our room on the 3rd night, there were no outside lights on around the entire building. I really hope the Corporate office reads these comments because good Customer Service is what brings people back. Stilson April 11, at 1: Sheets and towels — the towels are rolled up in cubbies — the top cubbie was full of wood chips from installation so I cleaned it out.
We had a set of towels — used them and went to the office in the morning and told them we needed towels. No such luck so we went later at night when we got back and someone had to go somewhere to get them and brought them to the room. The beds were not touched, not even made, towels not taken out nothing touched. So no housekeeping on day 2. Came in to the room night 2 and the towels brought in and this time the beds were made.
At least it should be looked into. Minimalistic would be the only description for the rooms. Newly renovated would be a stretch — it did have new floors, beds, sink etc. The trim on the doors was a mess, and there was no table or place to sit and nowhere to put clothes, dresser etc. TV — and no way to call the front desk. The only office people who could speak English was two women. Next, we had a worker who came to help us Saturday morning.
We went to get her room — 5 rooms later she had one with hot water and no floods. The renovated rooms were NOT renovated. We were happy that they were advertising renovated rooms — but they did it on the cheap — to the detriment of the customers coming and expecting more than they got.
The price is good but there are at least several with the same or even better with none of these problems. Lydell Faulk March 31, at In Morgan City La. She accused my husband of being rude to her every time he went to the office which is a line of crap.
Rude as all hell. She tried to say that we had problems with everyone at that motel, which is a flat out lie. The microwave that they have in the laundry room for the guests to use is never c! So now she tells corporate what to do i guess. He hands her money and she smiles and gives him a room key. They knew our circumstance of being homeless until March 1, they still just threw us out onto the street because my husband asked for towels.
Thank you also to the Orlando Sheriffs office for allowing such a blatant act to happen and he! The only shining star at the Motel 6 is the on! I will tell everyone I know family and friends about the treatment we received especially having spent approximately 8 to 10 thousand dollars at these Motel 6 establishments. What a disgrace for a motel to treat a veteran and his family this way.
Michelle Escobedo February 9, at 1: Amar Patel We arrived late to the Motel after driving 13 and were just looking to have a good nights rest no time for leisure. When we arrived I booked a double bed room for myself and 2 other adults including my father. The check-in seemed pretty normal since we usually stay with Motel 6 during our travels. I booked a non smoking room since non of us are smokers. As we were headed towards our room which was on the 2nd floor, we took the elevator which reeked of Alcohol.
There were cigarette ashes on the bed, floors, carpet and bed. The pillows were flat and appeared yellow in color. The blankets on the beds had hole and tears in them and were badly stained and smelled of cigarette smoke.
We also heard lots of raucous in the hallways. We decided this was not the place for us to get a good nights rest so we went back down to the service desk and stated our complaints and politely asked for a refund.
I was told NO! He then became furious and got completely out of line. I now started to get scared, myself and my daughter in law who was with me at the counter. My father was out parking his truck and getting our night bag. His assistant saw his aggression and tried to calm him down. As we were waiting for the assistant to return, the owner continued to verbally abuse me with name calling and his over bearing aggression.
I started to fear for my life as he also tried approaching me over the desk. So we just kept shut and stood there waiting. The assistant asked for my credit card for the refund and he refunded my money. He walked around the desk out the doors of the entry way, following us out and approached my father in his personal space.
He was screaming profanities and looking as though he was going to hit him. My father did not say a word.